Q:What is yourbestfriendswedding.com's return policy?
A: We offer exchanges only to items received that are damaged, broken or incorrect. These exchanges must be made within 3 days of the item received.
Due to industry standards we do not offer refunds or store credits of any kind.
Q:What if the merchandise I ordered arrived damaged during shipping?
A:In cases where merchandise arrives damaged or defective, we will gladly replace the item and take care of all additional shipping charges related to the return. Please contact us within 3 days of the receipt of your damaged package. Please call us at 516-658-6054 or email us at yourbestfriendswedding@yahoo.com to arrange for a replacement item.
Q:How do I place an order on-line?
A: Browse through our products by clicking on the buttons at the top of the page. When you see an item you are interested in purchasing, simply click on the image or the underlined description. This will pull up the enlarged close-up, product detail and price of the item. Click on the "Add to Shopping Bag" button to add this item to your shopping cart. Click on the "View Cart" button to review your entire order. Proceed through check-out as directed.
If you experience any difficulties, please send any inquiries to yourbestfriendswedding@yahoo.com
Q:How long can I expect delivery to take?
A:Your order will be filled as promptly as possible. Please allow 7-12 business days to receive your order. We will notify you as soon as possible of any delays.
Q:What are my shipping options?
A:All yourbestfriendswedding.com orders are shipped via Fed-x, UPS or USPS which takes 4-5 business days.We also ship Overnight and 2nd day when specified in the shipping options for an extra cost. Please select "International" during checkout for any orders being shipped outside the United States. At this time, we are unable to ship to PO Boxes.
Q:How do I calculate shipping?
A:All shipping charges are calculated in the shopping cart according to weight and package size.
Q:How can I check the status of my order?
A:Once the order has been shipped, we will send you a confirmation email. If you wish to check on the status of your order immediately, you can call us at 516-658-6054 from 9 a.m. - 5 p.m. EST, or email us at www.yourbestfriendswedding@yahoo.com
Q:What payment methods do u accept?
A:We accept American Express, Visa, Mastercard and Discover
Q:How will I know that my order was accepted?
A:Once the order has been processed and shipped, a confirmation email will be sent to you.
Q:How do I place an order off-line?
A:To place an order off-line, please make note of the item number and description of each item you wish to purchase. Then, call 516-658-6054 to speak to one of our customer service representatives, or fax your information to 516-692-7334
